新光人壽表示，客戶透過官網預約「虛擬櫃檯」辦事，便可線上辦理保單告貸、保單變換等營業，不但大幅晉升便利性與靈活性，也能有用保障客戶隱私。而「視訊生調」則沖破傳統保險公司必需派員親身與保戶會晤的限制，現在透過網路也可隨時隨地線上進行，特別對於偏鄉長者、動作不便者，或工作忙碌的上班族而言，更周全提升辦事天真性，可望為客戶節流很多貴重時候與成本。

數位立異！新光人壽「虛擬櫃檯」千人試用正式落地

台新金

2887.TW

17.25

(

0.29%)

台新戊特

2887E.TW

48.90

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0.10%)

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新光人壽強調，客歲啟動試辦後，歷經制度完美、資安驗證、流程優化等階段，逐漸確保系統完美。

透過網路，便可進行成分確認及預約多項服務，知足客戶高資安規格與零紙本的多元辦事需求，並達到兼顧情況永續，實踐企業平正待客及普惠金融目的。

新光人壽暗示，辦事全程都邑灌音錄影，讓辦事過程透明化，避免與客戶產生沒必要要的爭議及誤會。更有高齡保戶反饋，首次在家人協助及經辦指導下順遂操作，平均僅需10至15分鐘便可完成流程，避免親自跑一趟辦事中間櫃檯的舟車勞頓。「虛擬櫃檯」試辦期間整體滿意度達98%，此中以35至64歲保戶利用者為主，占比約六成。

延長浏覽》23年新光金7/24下市走入歷史！吳東亮：為股東締造更佳的待遇

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